Common Questions, Straight Answers
Need to know something quick - checkout this thorough FAQ block below for all types of questions, comments, concerns. Not finding an answer to any of your questions? Reach out to our team here
How to use Melo Diffusers
Simply remove the diffuser from its packaging and take off the plastic cap. Inhale gently for a few seconds, then exhale. A typical serving is 5–10 puffs.
Are there any harmful ingredients in the Melo diffusers?
No, Melo Diffusers are made with melatonin, natural flavor extracts, and vegetable glycerin—free from nicotine and other harmful additives. Our diffusers do NOT contain formaldehyde, vitamin E acetate, or diacetyl—the chemicals linked to 'popcorn lung.'
Will these help me quit vaping?
Our melatonin diffusers can be a helpful tool for reducing nicotine or marijuana use, especially at night. While we don’t recommend using them during the day unless you’re preparing for sleep, many customers have found them to be a great alternative to traditional vapes in the evening. They provide a relaxing experience without nicotine, helping to ease the transition away from harmful vaping habits.
How long does each diffuser last?
Each diffuser contains approximately 800 puffs, but longevity depends on individual usage. If used only at night or at specific times, it can last around two weeks. More frequent use may reduce its lifespan to about one week.
How to use Melo Sleep Gummies
Take MELO Sleep Gummies when you need help falling asleep or staying asleep through the night. For ages 12+, start with 2 gummies (4mg of melatonin) as a baseline serving. You can adjust your dosage as needed. MELO gummies are non-habit forming and safe for nightly use.
Are Melo Sleep Gummies vegan?
Yes! MELO Sleep Gummies are 100% vegan—we use pectin instead of gelatin.
Are Melo Sleep Gummies vegan?
Yes! MELO Sleep Gummies are 100% vegan—we use pectin instead of gelatin.
How to use Helo diffusers
Simply remove the diffuser from its packaging and take off the plastic cap. Inhale gently for a few seconds, then exhale. A typical serving is 5–10 puffs.
Are there any harmful ingredients in the Helo diffusers?
No, Helo diffusers are made with caffeine, natural flavor extracts, and vegetable glycerin—free from nicotine and other harmful additives. Our diffusers do NOT contain formaldehyde, vitamin E acetate, or diacetyl—the chemicals linked to 'popcorn lung.'
Will these help me quit vaping?
Our HELO caffeine diffusers can be a great alternative to traditional nicotine vapes, especially for those looking for a cleaner, nicotine-free option. They provide a subtle boost of energy without the jitters of coffee or energy drinks, making them a great way to cut back on harmful vaping habits while still enjoying a satisfying inhale experience.
How long does each diffuser last?
Each diffuser contains approximately 800 puffs, but usage varies by person. If used only when you need an energy boost, it can last around two weeks. More frequent use may shorten its lifespan to about one week.
How to use Helo Energy Gummies
A standard serving is 2 gummies (100mg of caffeine)—about the same as a cup of coffee. If you're sensitive to caffeine, start with 1 gummy and adjust as needed. For those with a higher caffeine tolerance, 3 gummies (150mg of caffeine) is comparable to an energy drink. Since caffeine metabolism varies from person to person, the time it takes to feel the effects may differ.
What is the caffeine source of HELO Energy Gummies?
HELO Energy Gummies use green tea extract for a smooth, sustained energy boost—without the jitters or crash of synthetic caffeine.
Who should use Helo products?
HELO is for anyone who needs an energy boost, sharper focus, or extra motivation to power through tasks.
- HELO Energy Gummies are suitable for 18+ and perfect for students, shift workers, blue-collar workers, and those looking to cut back on sugary energy drinks. With just 1g of sugar per serving, they’re a great alternative for those reducing sugar intake while still needing caffeine.
- HELO Diffusers are for 21+ only.
Is this safe to use during pregnancy or nursing?
We would advise consultation with your physician before consuming HELO MELO products.
Are your items allergen-free?
HELO MELO is fully allergen-free and supports the following claims; Vegan, Keto, Gluten Free, & Dairy Free.
Are your products Organic?
Glad you asked! Our products are made with 100% organic ingredients.
Are your products Vegan?
All of the products offered on our website are vegan.
What are functional mushrooms?
Functional mushrooms are a category of mushrooms with beneficial ingredients to help different functions of the body. For instance: energy, focus, and brain function.
What type of payment methods do you accept?
We accept all major credit card providers including American Express. Our processor has issues with Gift Cards and Debit cards. Please use all major credit cards including Visa, Mastercard, Discover, American Express, and international cards. We also accept gift cards purchased via our site.
I did not like the product, can I get a refund?
We offer a 30-day money-back guarantee on all 1st time subscription orders. If you do not like the product after subscribing for monthly delivery we will offer a (1) time refund for the full amount of your order.
What is your return policy?
We accept returns for unopened products that can be shipped back to our warehouse, and a full refund will be issued. Unfortunately, we cannot accept returns for opened products. If your item is defective, we’re happy to offer a refund or a replacement—simply provide photos to our support team for verification.
Where is my refund?
Once a refund has been issued from our end, most major banks take *3-5 business days* for processing to see those funds credited back to your account.
Why was my payment declined, but I still see a charge on my account?
If your payment was declined, but you still see a charge on your account, it’s likely a pending authorization hold from your bank. When a transaction is attempted, some banks temporarily hold the funds even if the payment doesn’t go through. These pending charges typically disappear within a few business days, depending on your bank’s policies. If the charge remains after that time, we recommend reaching out to your bank for further assistance.
When does my order ship?
You can find processing and shipping options on our Shipping Policy. Most orders to the US take 3-5 business days.
When can I expect delivery of my order?
Most orders within the continental U.S. arrive within 5-7 business days. For deliveries to Puerto Rico, Alaska, or Hawaii, please allow a few extra days for arrival.
Is it possible to cancel an order once it’s been placed?
We pack and ship super fast, which means orders can't be cancelled once placed. The good news? Our happiness guarantee means you can always return unopened products within 30 days.
Do you offer expedited shipping?
If you need order(s) expedited, we do offer faster shipping options.
Devon McPherson- would they contact support for this?^ I’d like to add copy on how they can get it expedited
Do you ship internationally?
Yes! We have opened up international shipping to the following countries: [Page linked to list of countries with shipping rates]. Please see the shipping rates and speeds on this page.
My order shows delivered but I can’t find it?
In the case, your order shows delivered on the SHOP app and you cannot find it, please reach out to our team at Support@trymeloair.com For deliveries through USPS, we ask you to give it 3-5 days for USPS to retrieve your package and return it to the right address.
Can I change my shipping address after ordering?
Our team packs orders as soon as they come in, so we highly recommend you email our team within 15 minutes of placing the order. Please send an email to support@trymeloair.com with the subject line including the order number and in the body including the correct address.
How can I track my package?
You can track your order on the Shop app or in the email notifications sent once the order hits the mail.
How do I manage my subscription?
You can manage your subscription from the customer portal. From there you can see the frequency of deliveries, items in the subscription, and order history.
Login to your SKIO Portal here: Hyperlinked SKIO Login
How do I change, skip, or cancel my subscription?
You can change, skip, or cancel your subscription at any time. To do any of the following actions requires logging into the subscription portal on your account. You can edit the frequency of delivery as the product is needed. You may also skip any monthly order as needed.
How can I change my subscription address?
To change your subscription, please log in to your account on this link to adjust the correct shipping address.
*HELO MELO is not responsible for updating the correct shipping address as delivery addresses change.*
When will you restock?
The best way to stay up with the HELO MELO Squad is to sign up for our email list where we will provide insights on restocks, new product drops, and educational content.
Sign up for email updates here: [Linked]
Can I change or cancel my order after it’s been placed?
Yes – you can change or cancel your order but we recommend it’s within 1 hour after the order. We try to ship all orders within 1 hour of them being placed.
Where can I find discount codes for HELOMELO?
Great question - We launched Content for Codes go ahead and submit your content here for a discount code towards your next order.
Is HELOMELO FDA approved?
HELOMELO being a dietary supplement, there are currently no provisions that require FDA approval. All of our products are produced in facilities which are compliant with FDA requirements.
Do you offer wholesale?
If you would like to create a wholesale account with Helo Melo, please visit our Wholesale Portal. [Linked Here]
Want to collaborate?
We love working with creators and influencers! If you would like to work with us please email jmarburger@trymeloair.com. In the email, please include links to your socials and what item you are interested in promoting. Our team will get back to you from there.
How can I create UGC content for Helo Melo?
We’d love to see your content! To get started as a UGC creator for Helo Melo, sign up for The Lobby here and join our community.
How do I become an affiliate for Helo Melo?
Helo Melo partners with TikTok Shop for our affiliate program, allowing you to earn commissions by adding our products to your showcase and creating shoppable videos. If you’re not eligible for TikTok Shop but still want to share Helo Melo with your audience, you can submit a marketing inquiry here to explore other affiliate partnership opportunities.
